INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How far in advance should I make the booking?

Our vehicles operate on a first-come, first-serve basis. We recommend booking as soon as your trip is confirmed to secure availability.

Can I cancel my booking? Is there a refund?

Cancellations are allowed, but refunds are not provided. However, you can change your travel date up to one week before the booking date.

What are the qualifications and training of your drivers?

Our drivers undergo rigorous training and certification to ensure the highest level of professionalism and safety. They are experienced, licensed professionals who are knowledgeable about local traffic regulations and customer service standards. Rest assured, you’re in good hands with our qualified team of drivers.

Do you provide services for passengers with special needs?

Yes, we strive to accommodate passengers with special needs to the best of our ability. Please inform us of any special requirements or assistance needed when making your booking. Our team will work to ensure a comfortable and accessible experience for all passengers. However, we unfortunately do not have any vehicles with built-in wheelchair lift system at this moment.

How can I trust that your company is reliable?

We understand the apprehension that comes with online bookings. Allow us to put your mind at ease. We are a registered and esteemed private limited company, backed by a dedicated team ensuring round-the-clock accessibility to ensure your booking process is seamless. Additionally, we are a licensed travel agency, subject to stringent regulations enforced by the Ministry of Tourism, Arts, and Culture in Malaysia.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

Don’t see your question? Read the full FAQ here or contact our customer service team for other inquiries.